FAQs
Can I come visit a kitten I'm interested in adopting?
We are a foster-based organization, this means we do not have any kittens at our facility. If you are interested in adopting, please fill out an adoption application (link at the top of our page) and our kitten coordinator will be in contact with you.
What if the kitten I'm interested in is already adopted?
If you application is approved, please keep an eye on our adoption page, we have lots of kittens that need homes. Reach out to the email that was sent when your application was approved with names of other kittens you are interested in, and we will do our best to set you up for a visitation.
When is my spay/neuter appointment?
Drop off for all cats is between 7:30am-8am. After 8:30am there is a late drop off fee. Pick up is at 3:30pm latest, after that there is a $25 late pick up fee. If your cat is done before 3:30pm you will get an email with a payment confirmation, after you get that email you can come anytime between receiving the email and 3:30pm.
What is after care instructions for a spay and neuter surgery?
Please check your email, as we will send after care instructions there. Feel free to ask any remanding questions when you pick up.
What if my cat is scheduled for a spay appointment and may be pregnant?
Please still bring your cat to her appointment. Spaying a pregnant cat (often called a “spay-abort”) is a safe and common procedure. In many cases, it is the most humane option, as pregnancy and raising kittens can be physically stressful for the mother and contributes to the already overwhelming number of homeless cats.
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Spaying prevents future litters and protects the health of the mother cat, helping reduce suffering for both cats and kittens in our community. If you believe your cat may be pregnant, you are still encouraged to keep your scheduled appointment.
What if I don’t catch the stray/feral cat in time for the appointment?
If you’re unable to catch the cat before the appointment, please send us an email or leave us a voicemail in the morning. Our team is busy preparing for surgery and may not be able to answer the phones right away, but we will get back to you.
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We can move your appointment to the next available surgery day and continue rescheduling it if needed until you successfully trap the cat. We know trapping can take time, and we’re happy to work with you until you catch them.
Will my cat be ready for pick up before 3:30 PM if they came in for spay or neuter?
You will receive an email once your cat’s surgery is complete and they are ready for pickup. The email will include your payment information. Once you receive that email, you may come pick up your cat anytime before 3:30 PM.
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If you have not received an email, please plan to arrive between 3:00–3:30 PM. Because our team performs surgery on 30–40 cats each day, we ask that you please do not call to check on your cat, as our staff is busy caring for the animals.
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A $25 late pickup fee will be applied for cats picked up after 3:30 PM. Any cats remaining after 4:00 PM will be transferred to the shelter.
Do feral or stray cats need to be brought in a trap?
Yes. Feral or unsocialized cats must be brought in a humane trap for the safety of both our staff and the cats. Traps allow our technicians to safely use a divider to administer sedation medication without needing to reach inside, which reduces the risk of injury and stress.
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If a feral cat arrives in a regular carrier and cannot be safely handled, a $25 handling fee will apply. In some cases, we may not be able to safely sedate the cat or perform surgery if they are not in a trap.
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We offer free trap rentals. You can pick up a trap anytime we are open Wednesday–Saturday from 9 AM to 4 PM.
Why don’t you work with purebred cats?
Our mission is focused on reducing overpopulation and helping the most at-risk cats in our community-primarily stray, feral, and underserved owned cats. While all cats deserve care, we prioritize resources for those who would otherwise go without.
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Purebred cats often come from breeding programs, and as an organization, we do not support or promote breeding. Additionally, many purebred cats can have higher risks of genetic health issues, which may require more specialized care beyond the scope of our services.
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There are a number of breed-specific resources, rescues, and veterinarians available that are better equipped to support purebred cats and their unique needs.